Uber Rolls Out ChatGPT Work to All 30,000 Global Employees
Uber expands its OpenAI partnership by rolling out ChatGPT Work to its entire workforce of 30,000 employees following a successful pilot.
Uber and OpenAI announced an expanded partnership on Thursday that brings ChatGPT Work to Uber's entire global workforce of approximately 30,000 employees. The corporate AI agent is being deployed across all departments following an initial trial program.
How Uber Tested ChatGPT Work
OpenAI originally introduced ChatGPT Work in July as an enterprise tool designed to help corporate teams automate workflows. Earlier this year, Uber ran a pilot program with 1,000 workers across departments such as finance, operations, and product management.
According to Sumanth Sukumar, Uber's VP of engineering, 80% of the early users in the pilot were non-engineers. Workers used the AI platform for several daily tasks, including:
Uber also paired 30 AI engineers with different business teams for two weeks to identify key processes to automate. OpenAI worked directly with Uber to integrate the chatbot into the company's systems.
- Analyzing operational data to spot trends and draft recommendations.
- Translating and localizing training materials across different languages and markets.
- Building personalized interactive dashboards to manage day-to-day operations.
How Uber Plans to Measure Success
Uber has not disclosed the cost of the deployment. Rather than enforcing strict corporate rules on how the tool must be used, the company is giving teams freedom to experiment.
Sukumar stated that Uber will track how workers adopt the software, what workflows they build, and how effectively it helps them complete their jobs. The company plans to use these insights to guide future AI deployments.
What it means for small businesses
Uber's broad rollout demonstrates that modern enterprise AI tools can offer value to non-technical staff. Small business owners do not need engineering backgrounds or technical teams to adopt AI for everyday operations.
In practical terms, business teams can use tools like ChatGPT Work to automate repetitive office tasks, analyze internal performance data, translate customer materials, and set up tracking dashboards. Allowing employees room to experiment with AI on small projects can help companies discover practical ways to streamline daily operations.
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