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AI Automation news.
28 stories about AI Automation, newest first.
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- American Family Care Adopts Voice AI for Front Desk CallsAmerican Family Care implements conversational voice AI across clinics to manage incoming patient calls and relieve workload for front desk staff.
- OpenAI Launches ChatGPT Wallet for AI Agent PurchasesOpenAI introduced ChatGPT Wallet, allowing US ChatGPT Pro users to let AI agents make online purchases using secure payment tokens.
- Airbnb Cuts Customer Support Costs 17% With AI AssistantAirbnb reduced its customer support cost per booking by 17% using an upgraded AI assistant and plans to launch a broader AI travel agent in 2027.
- OpenAI launches Business Agents and Business Hub in ChatGPTOpenAI introduced Business Hub and verified Business Agents in ChatGPT, giving companies a new way to manage their AI presence and connect with customers.
- Kuken Industries Uses OpenAI API to Search Engineering DrawingsKuken Industries integrated the OpenAI API to search 70 years of cooling tower drawings, cutting retrieval times from nearly an hour down to minutes.
- Salesforce Updates Agentforce Coworker for AI AutomationSalesforce has updated its Agentforce AI Coworker with new workflow capabilities, Microsoft Teams integration, and a $50 monthly user price.
- Dropbox Launches New AI File Automation Tools for Small BusinessDropbox has introduced AI features that automate file organization and speed up project setups for small business accounts on Standard and Advanced plans.
- AI Business Spending Flatlines as Model Prices Fall, Ramp FindsA new report from Ramp reveals business AI spending flatlined in late summer despite rising usage, as model price cuts and efficiency gains lower overall costs.
- Perplexity launches Teammates AI agents for business tasksPerplexity has launched Teammates, a new work-focused AI agent feature for its high-tier subscribers that runs around the clock.
- Booking Holdings Expands AI Customer Service and AgentsBooking Holdings is deploying new AI tools and conversational agents across its travel brands to automate customer support and streamline bookings.
- Heimstaden Uses OpenAI ChatGPT Enterprise for Real EstateEuropean property manager Heimstaden adopts OpenAI ChatGPT Enterprise and Codex to lower costs and automate residential real estate workflows.
- Adobe Data Shows AI Agents Drive Growing Traffic to Small BusinessesAdobe reports AI agent web traffic is rising sharply, forcing small businesses to update their websites so automated assistants can find and buy products.
- LinkedIn Launches Hiring Assistant 2 to Automate RecruitmentLinkedIn has announced Hiring Assistant 2, featuring advanced AI reasoning models to help small businesses find top candidates and manage hiring.
- Xero Integrates Google Gemini AI for Small Business FinancesXero connects with Google Gemini to let small businesses and accountants check real-time cash flow and financial reports using direct chat prompts.
- Google Launches Gemini 4 Argon for AI Automation and WorkflowsGoogle releases Gemini 4 Argon, a new AI model designed to manage complex multi-step tasks, software coding, and cybersecurity for businesses.
- Google Gemini Adds Direct File Editing for Docs, Sheets, and PDFsGoogle Gemini now lets users generate, preview, and edit Google Docs, Sheets, PDFs, and slide decks directly inside the Gemini chat interface.
- Small Businesses Adopt AI Agents for Plain English Data AnalyticsSmall businesses are using plain-language AI agents to analyze data and boost growth without hiring full-time specialists or data analysts.
- Oracle and OpenAI Partner to Launch $12,000 AI SMB BundleOracle and OpenAI have announced a partnership offering a $12,000 annual cloud credit bundle and AI business tools for small and medium businesses.
- Oracle Launches 25 AI Agents to Automate Enterprise WorkflowsOracle launched 25 AI agents for Fusion Cloud Applications on Oct. 26 to automate finance, HR, supply chain, and customer service tasks.
- Square Acquires Zenlytic Team to Add AI Automation ToolsSquare acquires the Zenlytic team to build Managerbot, an AI tool designed to help small business owners analyze sales and inventory data using plain language.
- Slack launches new AI agents and CRM features for small businessSlack introduces new AI-powered features, CRM integration, and analytics to help small businesses streamline operations and boost productivity.
- 1Password launches 1Password for Agents to secure AI loginsPassword manager 1Password launched a tool allowing AI agents to log into accounts safely without ever seeing user credentials.
- Uber Rolls Out ChatGPT Work to All 30,000 Global EmployeesUber expands its OpenAI partnership by rolling out ChatGPT Work to its entire workforce of 30,000 employees following a successful pilot.
- Walmart rolls out AI agents to shop for online customersWalmart is welcoming AI agents to shop on its website and Sam's Club, introducing new tools and safety controls while Amazon blocks them.
- Schlotzsky's Franchisee Cuts Menu Repricing Time With ChatGPT WorkA Schlotzsky's and Cinnabon franchisee used ChatGPT Work to cut menu repricing time by 95% and speed up cash reconciliation.
- Hacker breaches John Deere and SharkNinja using AI agentsA hacker used an army of autonomous AI agents to break into over 100 websites, including John Deere and SharkNinja, according to Norforge.
- Why AI Customer Service Needs Continuous OptimizationDeploying virtual agents is just the first step. Contact centers need continuous feedback loops to improve customer resolution and prevent AI performance plateaus.
- Adobe Marketo Engage Adds AI Agents for Lead Data CleaningAdobe announced new AI agents for Marketo Engage to automatically clean lead data, improve routing, and prevent spam in automated marketing workflows.