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AI Customer Service news.
7 stories about AI Customer Service, newest first.
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- American Family Care Adopts Voice AI for Front Desk CallsAmerican Family Care implements conversational voice AI across clinics to manage incoming patient calls and relieve workload for front desk staff.
- Workday Unveils AI-Driven Galileo Agent for HR DecisionsWorkday integrated The Josh Bersin Company's Galileo AI agent into its Sana platform to provide quick, research-backed advice to HR leaders.
- Airbnb Cuts Customer Support Costs 17% With AI AssistantAirbnb reduced its customer support cost per booking by 17% using an upgraded AI assistant and plans to launch a broader AI travel agent in 2027.
- OpenAI launches Business Agents and Business Hub in ChatGPTOpenAI introduced Business Hub and verified Business Agents in ChatGPT, giving companies a new way to manage their AI presence and connect with customers.
- Booking Holdings Expands AI Customer Service and AgentsBooking Holdings is deploying new AI tools and conversational agents across its travel brands to automate customer support and streamline bookings.
- Why AI Customer Service Needs Continuous OptimizationDeploying virtual agents is just the first step. Contact centers need continuous feedback loops to improve customer resolution and prevent AI performance plateaus.
- Adobe Marketo Engage Adds AI Agents for Lead Data CleaningAdobe announced new AI agents for Marketo Engage to automatically clean lead data, improve routing, and prevent spam in automated marketing workflows.